When Your PUMA Coupon Does Not Work at Checkout — Application Order and What to Check
Here are the conditions to check and the steps to follow after choosing a coupon and before payment.
There are currently 3 offers available on PUMA. Check the terms in the order below before using a coupon.
Get a discount code by subscribing to the newsletter
- Enter your email in the newsletter subscription field at the bottom of the PUMA Korea official online store.
- After selecting Subscribe, check the inbox of the email address you entered for the discount code.
Add items and check eligibility
- Add the item you want to your cart.
- Place separate orders by delivery address for items being sent to different addresses.
Enter the code at checkout
- Enter only one code you received in the promo code field on the order/payment page.
- If you see a message saying the discount cannot be applied, check whether your order includes excluded products.
- If payment fails, enter the same code again after about an hour.
Free Shipping and Returns
- Both members and guests receive free shipping.
- If you change your mind, request a return within 14 days of receiving the item under My Page > Order History.
- Repack the item in its original condition without damaging the box or tags, then hand it to the courier.
When Your PUMA Promo Code Doesn’t Work
- Free shipping from the official online store Shipping is available only within Korea; international shipping is not provided. Military bases are excluded from delivery. Items with different delivery addresses must be ordered separately for each address. The shipping address cannot be changed after payment. You must cancel the order and place it again.
- Free returns within 14 days Change-of-mind returns are not accepted more than 14 days after receiving the item. Items showing signs of wear or stains, or with damaged boxes or tags, cannot be returned. Made-to-order items cannot be returned. Exchanges are not available; you must return the item and place a new order. Items bought at a promotional price may not be available again at the same price. 마이페이지 반품 접수는 주문번호마다 1회만 가능하며, 추가 반품은 고객센터로 문의해야 합니다. The purchase terms also include a general clause stating that customers bear return costs when exercising the right to cancel, so check the fee information on the return request page.
- Newsletter subscription discount code Coupons cannot be combined with other coupons and can only be used once per account. The coupon does not apply to some items. If you return an order that used a coupon, the coupon cannot be reused.
- Coupon and promo code usage rules Multiple coupons cannot be used together at checkout. Each coupon can be used only once per account. If you see the message “The item in your cart is not eligible for a discount,” the item is excluded from coupon use. Coupons cannot be reused after a return. If you delete your account, your coupons will disappear immediately and cannot be restored even if you sign up again.
Frequently Asked Questions
Where can I get a PUMA discount code?
Subscribe to the newsletter at the bottom of the PUMA Korea official online store to receive a discount code at the email address you enter. The official information does not specify the discount rate.
Can I use multiple PUMA coupons together?
It cannot be used. Coupons cannot be combined at checkout, and each coupon can be used only once per account.
Does the PUMA official online store charge for shipping?
The official online store offers free shipping to both members and guests. Shipping is available only within Korea and not to military bases.
Within how many days must PUMA items be returned?
Change-of-mind returns are accepted only within 14 days of receiving the item. Items must show no signs of wear or stains, and the box and tags must be undamaged.
My PUMA coupon is not working.
Eligible products vary by coupon, and some items are excluded. If payment fails or is canceled, try again after about one hour. Coupons used on returned orders cannot be reused.
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